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Tel:+86-771-4515261
Fax:+86-771-4515260
E-mail:sales@bigbigbug.com
Address:19 Yingkai Road, Nanning, Guangxi, China

FAQ
Index > FAQ

Q. What's your packing?
A. There are AMBOR brand color box for the small items, such as jewelries and Key chains; gift box for the paperweight and desktop decorations. We could also make customized packing by your own design.

Q. Do you provide OEM service?
A. Yes,we provide OEM service. And we could work together on the design and artwork. We are experienced on customized souvenir gifts and promotional gifts.

Q. Are they REAL?
A. Most of the plants and animals used in our products are REAL, except seahorse and shark teeth.

Q. What is the material outside the bug?
A. That is resin, similar to acrylic.

Q. Where are the bugs from?
A. The animals we use are from the Pest Control Program which happen in every year. However, most of the species are common pests in China but also be found in most other parts of the world.

Q: If I am buying for myself, how do I place an order?
A: Sorry, we sell product to wholesaler or distributor in mass quantity only.

Q: I am a wholesaler, how do I place an order?
A: If you are a wholesaler, please select your favor items and list them in an excel format, then, send us the order by e-mail. Our sales representative will offer you prices, payment method, etc. 

Q:What's your payment condition?
A: You can wire money by bank transfer, or via Paypal for small amount.

Q:What's your MOQ?
A:The MOQ is 1000PCS or 500USD assorted, and not less than 10pcs per item.

Q:I am very interested in your bug product. Can I order some samples to test the market?
A: Yes, sample orders are available and welcome. We offer samples for new customers to check the products and test.

Q:What's the delivery time?
A: The delivery time is based on the volume of order and product. 
1-2 weeks for key chains and jewelries;
3-4 weeks for medium items like paperweights; 
5-6 weeks for large items like Desktop decorations. 

Q:How can I get the price?
A:We do not post the price on our website. Please email us and tell which items you are interested and the inquiry quantity, we will send you price list soon.